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Whether you have a question about your order, or you would like to share feedback, we're here to help! Please fill out the form below and we'll get back to you as soon as possible.

Our Guest Support Team is available Monday-Friday from 8:30am-5:00pm EST.

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Frequently asked questions

How do I redeem Second Cup Café Rewards or earn Rewards points on your website?

Currently, you cannot redeem Second Cup Rewards for product, earn Rewards points or use the balance from a Second Cup Café gift card when ordering product. 

We will be adding this feature in the near future! 

Our refund policy

If you are not completely satisfied with your order, reach out to us within 30 days with your original receipt.

We will not accept returns on perishable items (coffee, tea, hot chocolate) but want to ensure that you are happy with your selection. 

Our Guest Support team is available from Monday to Friday at 8:30 am to 5:00 pm EST and can be contacted by email at

Can I cancel my order?

At Second Cup Café. we want to prepare your order quickly so that you can enjoy it right away which means that we will begin processing your order immediately. This means that there is not much time to cancel an order.

If you have made an error or would like to cancel your order, contact us immediately.

Can I order if I do not live Canada?

Deliveries can only be made within Canada. 

For international inquires please visit *

*Second Cup Café. is not affiliated, sponsored or otherwise associated with The Second Cup Ltd..